Terms of Service

These Terms of Service ("Terms") govern access to and use of Counseld, provided by Modest Minds Private Limited ("Counseld," "we," "us"). By creating an account or using Counseld, you agree to these Terms. If you're using Counseld on behalf of a school, you confirm you're authorized to accept these Terms for that school.

The service

Counseld is a workspace for school counsellors: student profiles, AI-structured session notes from voice, typed text or photos, calendar and reporting tools. Counseld is built for school counsellors and is not intended as a clinical or therapy-practice management tool for licensed therapists or clinics.

Plans and billing

Counseld is free to start. A new account gets 14 days of full access with 10 AI-structured sessions (a session is one AI-structured note). After that the account moves to the Free plan, which includes unlimited plain typed notes and 5 AI-structured sessions a month, for as long as you keep using it. If a Free account goes 60 days without signing in or using the app, its student records are deleted after we email you twice with the date; signing in before then keeps everything (details, including the pause during school summer holidays, in our Privacy Policy). Paid plans (Lite, Pro, and a 6-Month plan) are billed as shown on our pricing page. Prices for Indian customers include GST. Extra session credits can be purchased as top-ups while a paid plan is running, and they never expire. A change of plan takes effect at the next renewal.

No card or other payment method is needed to sign up, during the 14 days of full access, or to use the Free plan. A payment method is collected only when you choose to upgrade to a paid plan (Lite, Pro or the 6-Month plan).

If a paid plan ends or is cancelled, the account moves to the Free plan. You can keep writing, you get 5 AI-structured sessions a month, session credits you have bought stay on the account and remain usable, and nothing is deleted because a plan lapsed. The Free plan’s 60-day inactivity rule counts from the day the paid plan ended.

Monthly plans (Lite, Pro) renew automatically each month until cancelled. The 6-Month plan is billed every 6 months until cancelled. The first payment for any paid plan is taken on the day you subscribe. You can cancel automatic renewal at any time from your account; cancellation takes effect at the end of the current billing period, and we do not provide partial refunds for unused time within a period. Full details are in our Refund & Cancellation Policy.

Your data, your responsibility

You (the counsellor) and your school are responsible for the accuracy of information entered into Counseld and for obtaining any consent required — such as parental or guardian consent — before entering a minor's information, in line with applicable law including India's DPDP Act. See our Privacy Policy for details on how we handle data as a processor.

Acceptable use

You agree not to use Counseld to store or process data you're not authorized to hold, to attempt to access another counsellor's records, to reverse-engineer or resell the service, or to use it in any way that violates applicable law.

Availability and changes

We aim to keep Counseld available and reliable but do not guarantee uninterrupted access. We may update features, pricing, or these Terms from time to time; material changes will be communicated to active subscribers by email, and continued use after a change constitutes acceptance.

Termination

You may stop using Counseld and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms. If a paid plan is not renewed, the account moves to the Free plan and its data is kept, subject to the Free plan’s 60-day inactivity rule. If an account is terminated, or you ask for it to be deleted, associated data is deleted per the retention timeline in our Privacy Policy.

Limitation of liability

Counseld is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the service. Nothing in these Terms limits liability that cannot be excluded under applicable law.

Governing law

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

Contact

Questions about these Terms: support@counseld.in