Shipping & Delivery Policy

Counseld is a digital software service provided by Modest Minds Private Limited (GSTIN 33AAVCM4502B1ZR). Nothing is physically shipped. This policy explains how and when the service is delivered to you.

No physical goods

Counseld is delivered entirely over the internet as a web application at app.counseld.in. There are no physical products, no shipment, no courier, and no delivery charges of any kind.

When access is provisioned

Access is provisioned immediately and automatically on successful payment or on starting the free trial. There is no manual approval step and no waiting period.

Your account is activated against the email address you register with, and a confirmation email is sent to that address. Please make sure it is entered correctly — it is the address we use for account access, receipts, and support.

What you get access to

On activation you can sign in immediately and use every feature included in your plan: student profiles, session notes, voice-note summaries, calendar, and reporting. Plan inclusions and voice-note limits are listed on our pricing page.

Access continues for as long as your subscription is active. Service is available 24/7, subject to the availability terms in our Terms of Service.

If access does not arrive

If payment succeeded but you cannot sign in, email support@counseld.in or call +91 89394 95389 during support hours (Monday to Friday, 10:00–18:00 IST). We respond within 1 business day.

If we cannot provision your account, the charge is refunded in full — see our Refund & Cancellation Policy.

Service area

Counseld is offered to customers in India, billed in Indian Rupees. Because it is a digital service, there are no geographic delivery restrictions on access once an account is active.