Contact Us
We answer every message within one business day.
Questions about Counseld, your subscription, or a billing issue — here is how to reach a real person.
Modest Minds Private Limited
Registered address
Plot No. 20, Door No. 4, Adithya Nagar, Anand Avenue,
Nuthencherry, Madambakkam, Chennai – 600126,
Tamil Nadu, India
GSTIN
33AAVCM4502B1ZR
CIN
U69200TN2026PTC197441
This is the fastest way to reach us and it is monitored every working day. We reply to every email within 1 business day.
Phone
Available during support hours. If we miss your call, leave a message or drop us an email and we will call back.
Support hours
Monday to Friday, 10:00–18:00 IST.
Email can be sent at any time, including weekends and holidays — anything received outside support hours is answered on the next working day, and always within 24 hours.
Billing and refunds
For a duplicate charge, a billing error, or a refund request, email support@counseld.in from your registered address. See our Refund & Cancellation Policy for what is covered and how long refunds take.
Data and privacy requests
Schools or counsellors seeking a data processing agreement, or with a question about a specific student's data, can write to the same address — mark the subject line “Data request” and it will be routed straight to us. Our Privacy Policy sets out your rights in full.