Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions to Counseld, operated by Modest Minds Private Limited (GSTIN 33AAVCM4502B1ZR). It should be read alongside our Terms of Service.

Free trial — you are not charged first

Every new account gets one 7-day free trial with 10 sessions (a session is one AI-structured note). A payment method is required to begin the trial, but no charge is made until the trial ends, apart from a small verification charge that Razorpay refunds automatically.

If you cancel at any point before the trial ends, you are not charged at all and there is nothing to refund.

How to cancel

You can cancel your subscription at any time from your account settings inside Counseld, or by emailing support@counseld.in from the address registered on the account.

Cancellation stops future automatic renewals. It does not end your current billing period — you keep full access to Counseld until the period you have already paid for runs out.

Our refund position

Counseld is a digital service that is delivered in full the moment your account is provisioned, and the 7-day free trial exists so you can evaluate it before any money changes hands.

For that reason, we do not provide refunds — whole or partial — for unused time in a billing period that has already been paid for, on either the monthly plans (Lite, Pro) or the 6-Month plan. Session credit top-ups are non-refundable once purchased. Session credits never expire: unused credits stay on your account and are removed only if you delete your account.

This is the general rule. The exceptions below are refunds we will always honour.

When we will refund you

We will issue a refund in the following cases, without argument:

•  Duplicate or double charges — you were billed more than once for the same period.

•  Billing errors — you were charged an incorrect amount, or charged after a cancellation was correctly submitted.

•  Charges after the trial was cancelled — you cancelled before the trial ended and were still billed.

•  Failed provisioning — payment succeeded but your account was never activated and we could not resolve it.

Refund turnaround

Where a refund is due, we approve it within 2 business days of receiving your request.

Approved refunds are returned to the original payment method and typically appear within 5–7 business days, depending on your bank or card issuer. We do not issue refunds by cash, cheque, or to a different account.

How to request a refund

Email support@counseld.in from the email address registered on the account, with the date and amount of the charge and a one-line description of the problem.

We respond to every refund request within 1 business day. Our support hours are Monday to Friday, 10:00–18:00 IST; requests received outside those hours are picked up the next working day. You can also reach us on +91 89394 95389.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated to active subscribers by email, and the “last updated” date above will change.